I saw an "Urgent Security Notice" pop-up in the app. Is it real? What are DCENT's official channels?
Last updated 2026-10-07.
Yes, it is an official notice. Since September 16, 2026, opening the DCENT app shows an "Urgent Security Notice" pop-up. It asks you, if you have assets in your App Wallet (software wallet), to update the app and then move your assets to a hardware wallet or another trusted wallet. The pop-up's Check if affected button and the links in it are official features provided inside the DCENT app.
1. DCENT's official channels
| Channel | Address |
|---|---|
| Homepage | dcentwallet.com |
| Official blog (notices) | store.dcentwallet.com/blogs/post |
| X (formerly Twitter) | @DCENTWALLETS (English) · @DCENTWALLETS_KR (Korean) · @DCENTWALLETS_JP (Japanese) |
| Support | dcentwallet.zendesk.com · Contact support |
| YouTube · LinkedIn · GitHub | YouTube · LinkedIn · GitHub |
| Impersonation account list | www.dcentwallet.com/official-channels (updated daily) |
DCENT does not operate official messenger channels such as Telegram, Discord, or KakaoTalk open chats. Any account claiming to be DCENT there is an impersonation.
2. What DCENT never does
- Ask for your recovery phrase, private key, PIN, or password. Under any circumstances.
- Ask you to send assets to a specific wallet address for "recovery" or "compensation."
- Contact you first by DM, email, or SNS comment. The only emails DCENT sends are replies to support inquiries. A proactive email like "asset status notice" is an impersonation.
- Approach you offering help from a personal account with a title like "Head of Support."
3. These are impersonation
- Accounts that send a link or form by X comment/DM claiming to "secure your wallet" or "help you recover."
- "Inspection tools," "sync sites," or "security update" pages that ask you to enter your recovery phrase.
- "Notices" on a domain other than the official blog, or "update" files from somewhere other than the official app stores.
Report suspicious accounts or messages with a screenshot via 1:1 support. The full official notice is available in the status report.