Skip to main content

Recovering your wallet

Before you begin​

If you've purchased a new Biometric Wallet — or reset your existing device to factory state — you can restore your previous wallet. To do so, enter all 24 words from the Recovery Card you wrote during the original initial setup.

Recovering wallet after deleting data on D'CENT device​

Before recovering your wallet, you must first reset the Biometric Wallet using the Device Wipe menu. Once the device has been reset to factory state, follow the steps below to recover your wallet.

warning

Device Wipe erases all data on your Biometric Wallet. Before wiping the device, make sure your Recovery Card is on hand.

Step-1 : Select Language & Recover Wallet​

Power on D'CENT Biometric Wallet​

To power on the device, press and hold the "Power" button on the right side for 3 seconds.

info

If the cold wallet does not turn on, charge the battery with a USB cable first, then try again.

Select Language​

Use the Up (∧) / Down (∨) buttons to select your language, then press OK.

Select "Recover Wallet"​

To recover an existing wallet, select "Recover Wallet" from the menu.

Step-2 : Register PIN & Fingerprint​

To protect access to your wallet, register a new PIN and your fingerprint.

Register a new PIN (4 to 8 digits)​

Use the Up (∧) button to increase the number and the Down (∨) button to decrease it. Press OK on the cold wallet to confirm each digit.

After entering 4 digits, "OK" appears on the screen. To use a 4-digit PIN, press the OK button on the hardware wallet.

To set a longer PIN, change the "OK" value with the Up (∧) / Down (∨) buttons and add more digits. Your PIN can be 4, 5, 6, 7, or 8 digits long.

If you register a 4-digit PIN, a "Security level is low" warning appears. To continue with a 4-digit PIN, press the OK button on the cold wallet.

Verify your PIN​

Re-enter the same PIN to confirm it.

※ If the two PINs do not match, you will need to restart PIN registration.

info

After setting up your cold wallet, you can change the PIN value from the Setting menu.

Register Fingerprint​

1) Place your finger on the sensor to begin scanning.

The fingerprint sensor sits in the middle of the navigation buttons.
See the fingerprint sensor location.

2) Slightly change the angle of the same finger between scans, and repeat until you reach 100% (8 successful scans).

Verify Fingerprint​

Scan your fingerprint one last time to confirm that it was registered correctly.

※ If the fingerprint does not match, you will need to restart fingerprint registration.

※ When re-registering, try using a different finger.

※ If you cannot register your fingerprint for any reason, you can skip this step. You can register a fingerprint later from the Setting menu.

※ If fingerprint verification fails, your fingerprint will not be saved.

Step-3 : enter the recovery words​

1) Enter the 24 recovery words from your Recovery Card in order, from word 1 through word 24.

※ How to input : Use the "Up(∧)/Down(∨)" buttons - ∧(increase value from a to z) or ∨(decrease value z to a)

2) Press the Down (∨) button to review the 24 recovery words and confirm they were entered correctly in order.

3) Once all words are correct, select "I am ready" at the bottom of the review screen.

warning

Never photograph or save digital images of your recovery words or Recovery Card. You alone are responsible for keeping your recovery words secure. D'CENT is not liable for any loss of crypto assets caused by user negligence, such as a stolen Recovery Card or saved image files. Store the Recovery Card safely — away from fire, water, sunlight, and pets.

Step-4 : Completing the Wallet Recovery​

After completing the recovery, connect your hardware wallet to the D'CENT mobile app to synchronize. You'll need to re-add every cryptocurrency account you previously created. (Tip: keep a list of your existing accounts so you can quickly re-add them after recovery.)

info

You can find the complete list of cryptocurrency assets supported on D'CENT Biometric Wallet from https://www.dcentwallet.com/en/supportedcoin

Important notes after recovering your wallet​

Check for the latest Firmware​

After finishing the recovery, visit the D'CENT Wallet website to check for the latest firmware. Newer firmware versions may add support for more crypto assets and introduce new wallet features.

More information on firmware update can be found from here.