Why Does the “An Error Has Occurred” Message Appear When Sending Coins? / Why Can’t I Sign a Transaction in My Wallet?

D'CENT Wallet is a non-custodial wallet that securely stores your private keys, allowing you to manage your blockchain assets directly.

When sending a coin, an error message such as “An error has occurred” may appear if the transaction fails to be properly processed during its broadcast to the blockchain network. This can happen due to issues with the network or other unexpected conditions during the transaction process.

In addition, if you are using a Biometric Wallet, an error may occur if the wallet connection has been disconnected or if there is an issue with the firmware version.

[Common Causes]

• Blockchain network congestion or temporary node failures
• Insufficient gas fees or incorrect fee settings
• Poor mobile data or Wi-Fi connection
• Issues on a specific blockchain network
• Wallet connection disconnected or firmware version issue when using a Biometric Wallet

[How to Troubleshoot]

1. Completely close and reopen the D'CENT app
2. Check whether the D’CENT app is updated to the latest version
3. Check your network connection (Wi-Fi or mobile data)
4. Check if sufficient gas fees are available
5. If you are using a Biometric Wallet, check the wallet connection status and update to the latest firmware version

After checking all of the above, please try the transaction again under the same conditions.

[If the Error Persists]

Please submit a 1:1 inquiry with the following information so we can assist you further:

Go to 1:1 inquiry

1. Wallet type in use: (App Wallet or Biometric Wallet)
2. D’CENT app version: (D’CENT app > [Setting] > App Info)
3. If you are using a Biometric Wallet, firmware version information: (Biometric Wallet > Settings > Device Information > Kernel Version)
4. Coin name and D'CENT Wallet address (text, copy address):
5. Recipient's wallet address (text, copy address):
6. Screenshots or a video showing the issue