Can’t Connect to DApp / Wallet Not Linking / Unable to Sign or View Staking Info
This article provides common troubleshooting steps to check when encountering the following issues while using a DApp via the Discovery tab (DApp browser) or WalletConnect:
- Cannot connect to the DApp
- Wallet is not connecting
- Staking (or deposit) history is not showing
- Unable to complete a signature
[Check Wallet Connection Status]
- Check network and account match
- First, ensure that the blockchain network supported by the DApp is supported by the D’CENT app’s Discovery tab.
View the List of Supported Networks - If the network is supported, also make sure that it matches the network currently selected in your D’CENT wallet.
(e.g., Ethereum, BSC, Kaia, XRP; For Kaia, make sure it’s the “Kaia Legacy” network if required.) - If the DApp uses a network that is not supported by the Discovery tab, or if the network selected in the DApp does not match the network selected in your D’CENT wallet, DApp access, wallet connection, signing, and staking/deposit history may not function or display correctly.
- First, ensure that the blockchain network supported by the DApp is supported by the D’CENT app’s Discovery tab.
- Check the connected wallet address
- Please make sure the wallet address currently connected to the DApp is correct.
(e.g., is it the same address you initially used for this DApp?) - If the wrong account is connected, disconnect it via the DApp interface and reconnect with the correct account.
- Please make sure the wallet address currently connected to the DApp is correct.
[Clear Discovery Cache & Restart the App]
If the DApp is using a network supported by the Discovery tab and the connected wallet address is correct, but you're still experiencing issues with DApp connection or signing, most of these errors can be resolved by clearing the cache and restarting the app.
- Open the D’CENT app
- Go to [Settings > Labs > Clear Cache]
- Tap [Continue] and then completely close the app
- Reopen the D’CENT app and try again
※ The method for completely closing the app may vary depending on your device (Android/iOS). Please refer to your phone’s instructions.
[Check Network & Environment]
In some cases, issues with DApp usage may occur due to the network status or environment of your mobile device.
Please check the following points as well.
- 1. Try changing your network
- If you're on Wi-Fi: try switching to mobile data (3G, LTE, 5G).
- If you're on mobile data: try switching to Wi-Fi.
- Disable VPN or ad-blocking apps
- If you're using VPNs, ad blockers (e.g., AdGuard, AdBlock, Blokada), or DNS filtering apps, they may block connections to some DApps.
- Temporarily disable these apps and try accessing the DApp again.
[Check App & Firmware Version]
If your D’CENT app is not up to date, or if you are using a biometric wallet without updating the firmware, problems may occur when connecting to certain DApps or signing transactions.
Please verify the following in such cases.
- D’CENT app version
- In the D’CENT app, go to [Settings > About] and check if you’re using the latest version.
- If not, update the app via the Play Store or App Store.
- Firmware version (for Biometric Wallet users)
- Go to [Settings > Device Info] on your Biometric Wallet to check the firmware version (Kernel version).
- If it’s outdated, update the firmware to the latest version before reconnecting.
[Additional Notes]
- D’CENT provides a browser environment (Discovery tab) that allows you to access DApps, but does not operate the DApp services directly.
- Services within the DApp, such as access, swaps, deposits, staking, reward claiming, delegation, and asset transfers, are all operated directly by third-party service providers (DApp service operators).
- For questions about how the services work, error resolution, or policy inquiries, please contact the DApp service provider directly for accurate assistance.