My balance disappeared after switching to a passphrase wallet.
This is normal behavior. A passphrase wallet is an entirely new wallet created by combining your existing mnemonic code with an extra phrase.
The account list is shown exactly as in the default wallet, but the wallet addresses are different. Because it is a separate wallet, it does not share the balance of the wallet created from the mnemonic alone. The assets in your default wallet are untouched, and you can see them again by switching back to the default wallet.
[How to check]
- Use the icon in the main screen header to tell which wallet you are currently in.
- To go back to the default wallet, select Settings > Wallet Management > “Switch to default wallet”. Every switch requires PIN authentication, and you cannot switch with a fingerprint.
[Cautions]
- Even with the same mnemonic, a different passphrase creates a completely different wallet. It must match exactly, including uppercase and lowercase letters, numbers and symbols as well as any trailing space, for you to reach the same wallet.
- If you forget the passphrase, that wallet can never be accessed again.