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I finished the restore but my assets are not showing.

A restore brings back your private key. The coin accounts shown on the screen have to be added again before they appear.

[Things to check]​

  • Connect to the mobile app over Bluetooth and add the coin accounts you used before.
  • Check that the coin and the network are correct.
  • Pull down and release the My Wallet tab in the app to refresh the balances.

[If you were using a passphrase]​

  • A passphrase wallet cannot be restored from the mnemonic alone. After restoring you must set the same passphrase again to reach the same accounts.
  • It must match exactly, including uppercase and lowercase letters, numbers and symbols as well as any trailing space.

[If none of the above helps]​

Please submit a 1:1 inquiry with the information below. We will check it and get back to you.

Go to 1:1 inquiry

  • Phone model : e.g. Galaxy S20, iPhone 11
  • iOS or Android version : e.g. iOS 14.7
  • DCENT app version : DCENT app > "Setting" tab > App info
  • Firmware version : On DCENT X, "Settings" > Device Info > Firmware Update
  • The coin name and the wallet address whose balance is missing (as text you copied, not a screenshot)
  • A screenshot or video showing the problem
  • Are your recovery words (24-word mnemonic) stored somewhere safe?

[User guide]​