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Balances, accounts, or tokens are not shown on the DCENT X screen.

[The device screen does not show my balance or transaction history.]​

The DCENT X screen does not show balances or transaction history. This is normal behavior, not a malfunction.

What the device and the app each do

  • The device screen : shows only the account list and the address (QR code).
  • The mobile app : is where you check balances and transaction history.

Note

Tap an account on the device home screen to see that account's address, and swipe sideways to see the same address as a QR code.

User guide

[There are no accounts on the device home screen.]​

Right after you finish the initial setup or a restore, there are no accounts yet. You add accounts in the mobile app, and the accounts you add are synced to the device and shown there.

What to do

  1. Turn Bluetooth on in the Control Center and connect to the mobile app.
  2. Once connected, the account information syncs automatically. Please wait a moment.
  3. Tap “Add account” in the app and add the coin accounts you want to use.

Notes

  • The default view on the home screen is the tile view. Tap the list icon at the top right of the Control Center to switch to the list view.
  • If you have switched to a passphrase wallet, the account list may look the same but it is a separate wallet with different addresses. Use the icon in the header to check which wallet you are currently in.

If you used Hide all accounts

If you added accounts but they still do not appear on the screen, check whether Hide all accounts is turned on. It is set on the device under Settings > Wallet Management > Hide all accounts.

  • Hiding accounts does not make your assets disappear.
  • After you turn hiding off, you must connect again from the app for the device and the app to sync.

User guide

[A token I added in the app does not appear on the device screen.]​

Which tokens appear on the device depends on which tokens you have added in the DCENT app.

Things to check

  • Check that you have added the token on the relevant network in the app first.
  • If you have not added any token, only the main network coin is shown, and tapping the account takes you straight to the main coin's address screen.
  • After adding a token, the device and the app have to sync before it shows up. Please check the Bluetooth connection.

Difference between the views

  • Tile view : you have to tap the main network account to see the list of tokens under it.
  • List view : the main network and its tokens are all shown on one screen.

User guide