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Bluetooth keeps disconnecting while I use the device.

When the connection drops, the Bluetooth button in the Control Center turns dark gray again.

[What to do]

  • In the Control Center, tap the Bluetooth button to turn it off, then tap it again to turn it back on.
  • When a new QR code appears, scan it again in the mobile app to reconnect.
  • Use the device close to your smartphone.

[Cases where this is normal]

  • When you switch to a passphrase wallet : the connection drops briefly and then reconnects. This is normal behavior that prevents the app from continuing to show the previous wallet's information.
  • When the device reboots during a firmware update : the connection drops for a moment and the app reconnects automatically.

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