Fingerprint authentication keeps failing.
DCENT X allows up to 5 fingerprint attempts. After 5 failures, fingerprint authentication stops and the device switches to PIN authentication.
[What you will see]
- Each failed attempt removes one segment from the circular gauge, and a red message appears at the bottom of the screen: "Fingerprint not recognized. Please reposition your finger."
- When only one attempt is left, the gauge shows a single segment.
- After 5 failures the device shows "Fingerprint failed 5 times. PIN entry is required." and switches to the PIN entry screen.
[What to do]
- Change the angle and position of your finger and try again.
- If recognition stays poor, delete the existing fingerprint under Settings > Security and register it again.
[If PIN authentication also fails]
- If all 10 PIN attempts fail, the device resets itself and every key stored inside is deleted.
- To recover your assets after a reset you must have your R3covery Card or your 24 recovery words (mnemonic code).
[User guide]
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