My fingerprint is not recognized, so I cannot register it.
The fingerprint sensor is located on the right side of the device. If recognition fails during registration, a message asks you to move your finger and try again.
[What to do]
- Check that there is no moisture or dirt on your finger or on the sensor.
- Follow the on-screen guidance and place the same finger repeatedly, shifting the position and angle slightly each time.
- If the "Fingerprint registration failed" screen appears, tap "Register again" to retry.
- If it keeps failing, try registering a different finger.
[Notes]
- Fingerprint registration can be skipped - a PIN alone is enough to unlock the device and sign transactions.
- Even if you skipped it during the initial setup, you can register at any time from Settings > Security > Add fingerprint.
[User guide]
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