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The pairing codes shown on my phone and on the device do not match.

The pairing code is a security step that confirms you are connecting to the right device. If the two codes differ, do not continue with the connection.

[What to do]​

  • Cancel the Bluetooth connection request popup on your phone and reject the connection on DCENT X.
  • Check whether another DCENT X or Bluetooth device nearby is also waiting for a connection.
  • Confirm that the device ID shown on the DCENT X screen matches the device ID you selected in the app, then try again.

[If none of the above helps]​

Please take a photo of the screen.

Submit a 1:1 inquiry with the information below and we will review it and get back to you.

Go to 1:1 inquiry

  • Phone model : e.g. Galaxy S20, iPhone 11
  • iOS or Android version : e.g. iOS 14.7
  • DCENT app version : DCENT app > "Setting" tab > App info
  • Firmware version : On DCENT X, "Settings" > Device Info > Firmware Update
  • A screenshot or video showing the problem
  • Are your recovery words (24-word mnemonic) stored somewhere safe?