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The device keeps turning off and on.

If DCENT X keeps powering off and on, please follow the steps below.

[Hardware reset]​

  1. Press and hold the fingerprint sensor button on the right side of the device for at least 10 seconds to run a hardware reset.
  2. Press the fingerprint sensor button again to boot the device, then check whether it works normally.

[Charge and retry]​

  • A low battery can cause repeated reboots. Connect the charging cable, charge it enough, and try again.
  • Once the device works normally, we recommend updating to the latest firmware.

How to update the firmware

[If none of the above helps]​

Please record a video of the symptom. If a product defect is confirmed, we will exchange the device according to the criteria below.

[DCENT X warranty period]​

  • 1 year from the date of purchase

[Exchange conditions and notes]​

  • If a defect that is not caused by the customer is confirmed, we exchange the product free of charge.
  • If the damage was caused by the customer, or the warranty period has expired, a fee may apply.

[How to request an exchange]​

Please submit a 1:1 inquiry with the items below to request an exchange.

Our team will review requests in order and contact you.

Go to 1:1 inquiry

  1. Order number :
  2. Name on the order :
  3. Shipping address / contact :
  4. Reason for exchange :

How to exchange a product