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Swiping does not move me to the next screen.

Unlike the earlier fingerprint-type wallet, DCENT X is not operated with buttons - you use touch and swipe gestures. Please check the following.

[Things to check]​

  • Swipe left to go to the next screen and swipe right to go back. Check the direction.
  • While the Control Center is closed, only a downward drag is recognized; upward drags are ignored.
  • On long screens such as the transaction signing screen, you move with a vertical scroll, not a swipe.
  • On the mnemonic entry screen, keys shown in gray that cannot be pressed are normal behavior.
  • If the device does not respond to touch at all, try the hardware reset below.

[How to perform a hardware reset]​

  1. Press and hold the fingerprint sensor button on the right side of the device for at least 10 seconds.
  2. The hardware reset runs.
  3. Press the fingerprint sensor button again and the device will boot.

A hardware reset does not delete your wallet information or settings.

[User guide]​

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