D'CENT Wallet is not recognized by my computer.
If your D'CENT Biometric Wallet is not recognized when attempting a firmware update, please check the following requirements in order:
[Requirements for the firmware update]
- Use a PC running a 64-bit operating system (Windows or macOS)
- Open the firmware update page in the Google Chrome browser
- Use a USB cable that supports data transfer
(We recommend using the cable included in the D'CENT package)
[Still Not Recognized?]
If all the conditions above are met but your wallet is still not recognized, please refer to the appropriate troubleshooting guide based on your operating system:
[If the Issue Persists]
If the issue remains unresolved, please contact us via 1:1 inquiry and provide the following information:
- Your PC's operating system (e.g., Windows or macOS, including version)
- A video recording showing the connection process and the issue