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My Biometric Wallet is not recognized by my computer during the firmware update.

If your DCENT Biometric Wallet is not recognized when attempting a firmware update, please check the following requirements in order:

[Requirements for the firmware update]​

  • Use a PC running a 64-bit operating system (Windows or macOS)
  • Open the firmware update page in the Google Chrome browser
  • Use a USB cable that supports data transfer
    (We recommend using the cable included in the DCENT package)

[Still Not Recognized?]​

If all the conditions above are met but your wallet is still not recognized, please refer to the appropriate troubleshooting guide based on your operating system:

[If the Issue Persists]​

If the issue remains unresolved, please contact us via 1:1 inquiry and provide the following information:

Go to 1:1 inquiry

  • Your PC's operating system (e.g., Windows or macOS, including version)
  • A video recording showing the connection process and the issue
info

Using DCENT X? DCENT X firmware is updated in the DCENT app over Bluetooth, without connecting to a PC. See the DCENT X firmware update guide. (The DCENT S Card has no firmware.)