I can't update the firmware through my phone.
If the firmware update does not proceed properly when using an Android smartphone, please follow the steps below to troubleshoot the issue.
[Check the Firmware Update Instructions]
Make sure you're following the correct steps for mobile firmware updates.
Please review the user guide once more:
Go to the Mobile Firmware Update User Guide
[Check Cable and Connection]
- Confirm that your OTG adapter or USB-C to C cable supports data transfer
- Cables that are charging-only cannot be used for firmware updates
- If your wallet has a Micro USB 5 PIN port, and you are using a D'CENT official 2-in-1 OTG cable, please refer to the image below to ensure proper connection
[Check for Access Allow Popup]
- When the wallet is properly connected to your phone, you should see a popup on your screen that says:
"Allow D'CENT Wallet to access D'CENT?" - You must tap [OK] to proceed with the firmware update
[If the Issue Persists]
If none of the above steps resolve the issue, please take a photo or video of the screen where the problem occurs and contact us via 1:1 inquiry.