Skip to main content

I think my wallet has been hacked. There was a transaction I didn't approve. All of my coins are suddenly gone.

info

This document provides basic actions to take when unauthorized transactions, hacking, or scam-related issues are suspected.

  • Immediately transfer any remaining assets to another secure wallet address (exchange or another personal wallet)

  • Check for exposure of your recovery phrase (mnemonic), PIN, app password, or fingerprint information

  • Check whether your wallet was connected to any phishing or unverified DApp websites

  • DCENT does not store any personal secret information, so asset recovery is not possible

  • If loss has occurred, report to the police after moving your remaining assets

DCENT Wallet is a non-custodial wallet that requires users to manage their own personal confidential information (mnemonic code, PIN number, app password, fingerprint information).

Has your wallet's recovery phrase (mnemonic code) or assets been stolen or leaked?
If so, it is unfortunate, but you need to move your remaining assets to a safe address as soon as possible.

If your assets have been stolen or leaked without your knowledge, the following possibilities exist.

[Your Recovery Words(mnemonic code) Were Exposed]​

If your Recovery Words (Mnemonic Code) are exposed, someone else can use them to restore your wallet on another wallet application and transfer your assets.

The following situations should be considered as your Recovery Words being exposed. Please exercise extreme caution.

  • You lost the Recovery Sheet containing your Recovery Words or showed it to someone else.
  • You took a photo or screenshot of your entire Recovery Words and stored it on your mobile device.
  • You stored your entire Recovery Words in a mobile notes app, PC document, email, messenger app, or cloud storage service (such as iCloud or Google Drive).
  • You entered your entire Recovery Words into a website, app, wallet application, or a page impersonating DCENT Customer Support.

If your Recovery Words have been exposed even once in any of the ways described above, the wallet associated with those Recovery Words may no longer be secure.

[Your Biometric Wallet PIN Was Exposed]​

  • If your Biometric Wallet is lost and your PIN is also exposed, someone may be able to authorize transactions using your PIN.
  • Therefore, keep your Biometric Wallet in a safe place and make sure your PIN is never exposed to anyone.
  • This also applies to App Wallet and All-In-One Card Wallet users. Always keep your password (PIN) secure.

[You Connected to a Phishing or Unverified DApp Site]​

  • If you connected your wallet to a phishing site or an unverified DApp, and approved token permissions (via “Approve”), your assets may be at risk.
  • Even if a signature (Sign) request appears to be part of a legitimate function, approving it on a phishing or unverified DApp site may result in unintended asset transfers.
  • Please refer to the User Guide for how to revoke approved history in DApp.

Also beware of phishing attempts via Telegram, X (formerly Twitter), or other social platforms.

Be especially cautious of phishing attempts and scams impersonating DCENT.

[Security Notice]​

  • DCENT will never ask you for your recovery words, PIN, or any private information
  • Never enter your credentials on unverified websites
  • Wallet Connect, token approval (Approve), and transaction signing (Sign) are all important blockchain-related actions. Always review the details carefully before proceeding.
  • Never connect your wallet to suspicious or unknown platforms

Please refer to the DCENT Terms of Use page to understand the importance of protecting your private credentials.

Go to the Terms of Use

[If You’ve Already Been Affected]​

  • DCENT does not store any private user information on its servers, so we are unable to recover lost assets
  • Please refer to our FAQ pages for more details
  • We recommend you transfer any remaining assets to a secure address immediately
  • Then, report the incident to your local authorities or police