I lost my Biometric hardware wallet.

This article explains how to recover your wallet to a new Biometric Wallet or App Wallet if you have lost your Biometric Wallet but still have your recovery words (mnemonic phrase), and informs you that recovery is not possible if the recovery words are not available.

Please check that you have secured your Recovery Card.

If you've lost your D'CENT Biometric Wallet, you can recover your assets only if you have securely stored your 24 recovery words (mnemonic code).

As long as your recovery words are backed up, your assets can be restored using a new device or the app wallet.

[Recover Using a New Biometric Wallet]

If you purchase a new D'CENT Biometric Wallet, you can restore your wallet with your existing recovery words.

1. Purchase a new D'CENT Biometric Wallet
2. During initial setup, select [Recover Wallet]
3. Enter the 24 recovery words from your previous wallet

How to Recover the Biometric Wallet

[Recover Temporarily Using the App Wallet]

If you need to urgently access your assets before purchasing a new device, you can temporarily restore your wallet using the App Wallet mode.

1. Open the D'CENT app
2. Go to [Settings > Manage All Wallets] and select [Add App Wallet]
3. Then select [Import wallet]
4. Enter your 24 recovery words to complete the recovery

 How to Recover App Wallet

[Important Notes]

• If you did not back up your recovery words, there is no way to recover your wallet or assets if the device is lost
• D'CENT Biometric Wallet can only send assets when it is connected to the D'CENT app via Bluetooth
  → If the device is lost, you will not be able to initiate any transfers