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I performed a recovery, but I cannot see my assets.

This article provides basic checkpoints to review when your assets are not showing up after successfully recovering your wallet.

If your assets are not showing after restoring your wallet, please check that you entered the correct recovery words (mnemonic phrase) and re-added your coin accounts.

[Check That You Entered the Correct Recovery Words]

  • Make sure that the 24 recovery words you entered belong to the wallet that actually held the assets.
  • For Biometric Wallets, users are guided to write down the recovery words shown during initial setup on the “Recovery Sheet” card and store it securely.
  • Entering different words will generate a different wallet address, and the original assets will not appear
  • If someone else has access to your recovery words, they can restore your wallet on another device and access your assets

Go to the Biometric Wallet Recovery Phrase Storage Guide

[Check Whether a 25th Word (Passphrase) Was Set – Biometric Wallet]

  • If you are using a Biometric Wallet, please check whether you have set a 25th word (Passphrase).
  • If a 25th word was set, you must first restore the wallet using the 24 recovery words, and then enter the 25th word in the Biometric Wallet settings to complete the recovery process.
  • If the 25th word (Passphrase) was set but not entered, your existing assets may not be displayed.

❓ Related topic

[If You Used the App Wallet]

  • If you're using the App Wallet (software wallet), you can view your recovery words in the D'CENT app:
    [Settings > More (⋮) button > App Wallet Backup]

Go to the App Wallet User Guide

[Make Sure You’ve Added Back Your Coin Accounts]

  • After recovery is complete, go to:
    [My Wallet] tab > Tap the [+] button to re-add the coin accounts you previously managed
  • For coins like Kaia, Ethereum Classic, or RSK, you may need to add the Legacy Account to display the assets properly

Go to How to add a Legacy Account

[Check if you were using a custom token account]

  • If you were managing a token that is not officially supported by D’CENT using a custom token account, you will need to manually re-add the token as a custom account after restoring your wallet for the asset to appear.

How to add a custom token account

[Check That the Restored Wallet Address Matches the Original]

  • If the recovery was successful, the restored address should match your original one
  • Example: Compare your ETH, XRP, or Kaia address with the previous address you used

[Important Notice]

  • D’CENT is a non-custodial wallet, which means it does not store or manage users’ coins or wallet addresses.
  • The recovery words (mnemonic code) are the information used to generate the wallet’s private key and are the only way to recover your assets.
  • Therefore, the responsibility for restoring the wallet and assets using the correct recovery words lies solely with the wallet user.