My Biometric hardware wallet won't turn on.

If your D'CENT Biometric Wallet does not turn on, please follow the steps below to troubleshoot the issue.

[Check Battery Charge]

• Connect the device to a USB charging cable
• Charge for at least 2 hours
• Biometric Wallet is designed to power on automatically when connected to a power source

[Try a Force Reboot]

If the device still does not power on while charging, try force rebooting it while the cable is connected:

1. Press and hold the [Down (∨) button + Power button] simultaneously for 10 seconds
2. Then press and hold the [OK button + Power button] simultaneously for 10 seconds
3. Check if the screen responds

[If the Issue Persists]

If the device still does not power on after following the steps above:

• Record a video of the force reboot attempt
• Submit a 1:1 inquiry along with the video and the following details for further assistance:

Go to 1:1 inquiry

• Order number :
• Your name :
• Shipping address :
• Contact number :